Privacy Policy

Impact Institutes respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard information in connection with our website, online store, and related services (collectively, the “Services”). It applies to customers and website visitors located in the United States and the European Economic Area (EEA), the United Kingdom, and Switzerland.

1. Data Controller & Contact Information

For purposes of applicable data protection law, Handmade Threads is the data controller of your personal data collected through the Services.

Contact details:
Impact Institutes
Email: adam@impactinstitutes.com

Phone Number: 813 303 0806

2. Information We Collect

We collect information that you provide directly to us, automatically when you use the Services, and from third parties. The types of personal data we may collect include:

  • Identity & contact data – such as your name, billing and shipping address, email address, phone number, and account login details.

  • Order & transaction data – such as products purchased, order history, payment method (tokenized or partially redacted), transaction dates, and order notes (for custom sizing or special requests).

  • Measurement & preference data – such as clothing size, body measurements, fit preferences, favorite styles, and fabric choices you provide for custom or made-to-order garments.

  • Customer support data – such as information you provide when you contact us for assistance, submit feedback, or respond to surveys.

  • Technical & usage data – such as IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other analytic data collected through cookies and similar technologies.

  • Marketing & communications data – such as your preferences for receiving marketing emails, newsletters, or SMS, and your communication preferences.

  • Social media data – if you interact with us via social platforms or use social login features (where available), we may receive certain profile and interaction information from those services in accordance with their privacy settings.

  • Mobile info sharing statement - We do not sell or share phone numbers of our clients.

We do not intentionally collect or process sensitive personal information (such as health data) unless you voluntarily disclose such information in connection with sizing or custom garment notes. Please only provide information that is necessary for us to deliver your order.

3. How We Use Your Information

We use your personal data for the following purposes, and on the legal bases described below (for EU/UK users):

  • To process and fulfill orders – including processing payments, arranging shipping, providing order confirmations, and managing returns and exchanges. Legal basis (EU/UK): performance of a contract.
  • To provide and improve our Services – including operating the website, customizing content, improving our product catalog, and ensuring the security and integrity of our systems. Legal basis: legitimate interests.
  • To personalize your experience – such as remembering your preferences, sizes, and browsing history to recommend products you may like. Legal basis: consent (where required) and legitimate interests.
  • For customer support – to respond to your questions, handle complaints, and provide after-sale support. Legal basis: performance of a contract and legitimate interests.
  • For marketing and promotions – to send newsletters, promotional emails, or SMS about new collections, special offers, and events, where permitted by law. You can opt out at any time. Legal basis: consent (for EU/UK where required) or legitimate interests.
  • For analytics and performance – to understand how our website is used, measure the effectiveness of campaigns, and inform business decisions. Legal basis: consent (for non-essential cookies) and legitimate interests.
  • To comply with legal obligations – such as tax, accounting, fraud prevention, and regulatory requirements. Legal basis: legal obligation.

4. Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to operate and improve our website, remember your preferences, and provide relevant advertising. Cookies are small text files stored on your device when you visit our site.

  • Strictly necessary cookies – required for core functionality such as shopping cart, checkout, and security.
  • Performance & analytics cookies – help us understand how visitors use the site and improve performance.
  • Functional cookies – remember your preferences, such as language, region, or size settings.
  • Advertising & social media cookies – used to deliver personalized ads and enable social sharing features.

Where required by law (including in the EU/UK), we will ask for your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings, but some features of the Services may not function properly if you do so.

5. How We Share Your Information

We do not sell your personal data. We may share your information with the following categories of recipients, only as necessary and subject to appropriate safeguards:

  • Service providers – including payment processors, shipping and logistics partners, order management platforms, email and SMS providers, analytics services, and website hosting providers.
  • Professional advisors – such as lawyers, accountants, and auditors, where necessary for our legitimate business interests and legal obligations.
  • Business partners – in connection with co-branded promotions or collaborations, where you choose to participate.
  • Legal, regulatory, and law enforcement – where required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transfers – in connection with a merger, acquisition, restructuring, or sale of all or part of our business or assets, your information may be transferred as part of that transaction.

6. International Data Transfers

We are based in the United States. If you are located in the EEA, UK, or Switzerland, your personal data may therefore be transferred to and processed in countries (including the United States) that may not provide the same level of data protection as your home jurisdiction.

When we transfer personal data from the EEA/UK/Switzerland to third countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission (or UK equivalents), or rely on other lawful transfer mechanisms, in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting obligations, resolving disputes, and enforcing our agreements.

  • Order and transaction records are typically retained for at least the period required by tax and consumer laws.
  • Account information is retained while your account is active and for a reasonable period thereafter, or until you request deletion where applicable.
  • Marketing data is retained until you opt out or until it is determined to be inactive under our internal policies.
  • Technical logs and analytics data are retained for shorter periods unless needed for security or legal reasons.

8.1 Your Rights & Choices

Depending on where you live, you may have certain rights in relation to your personal data. These may include the right to:

  • Access your personal data and obtain a copy.

  • Correct inaccurate or incomplete personal data.

  • Delete your personal data in certain circumstances.

  • Restrict or object to the processing of your personal data.

  • Withdraw consent where processing is based on your consent (without affecting the lawfulness of processing before withdrawal).

  • Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller (data portability).

8.2 Messages and Info

  • SMS opt in consent is obtained through completion of online form and checking the consent box.

  • You can easily opt out by replying STOP to stop receiving SMS in the future.

  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly..

  • Clients will receive SMS texts and emails.

  • Message and date rates may apply.

  • Carriers are not responsible for messages.

  • Must be 18 years and older to opt in.

To exercise your rights, please contact us at Adam@impactinstitutes.com. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information.

10. Third-Party Links & Services

Our website may contain links to third-party websites, apps, or services that are not controlled by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit or use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last updated” date at the top of this page and, where required by law, notify you of material changes. Your continued use of the Services after any update constitutes your acceptance of the revised policy.